Support and safety
- Who will be responsible for me when I am in China, the host family or the company?
When you work in China both the host family and the company will be responsible for you. Whenever you have any questions or problems in China, you should contact your personal advisor at first or contact us as soon as possible.
- Who will responsible for my insurance?
The company will arrange both basic and accident insurance for participants. As the medical system is different between countries, we kindly suggest you to buy an insurance in your country before you leave for China.
- Can I trust Chinese medicine?
As the culture, food and customs are different from countries, we kindly advice you to bring some simple pills with you to come over fever or food allergy.
When you need extra pills from a hospital, please ask someone from the host family to go with you, or ask our Chinese staff for some advice first.
- What should I do if some emergency happened to me such as a car accident or having been robbed?
Please contact the following numbers for emergency services in China; the primary emergency service number would be110 for the Chinese police.
Police telephone number: 110
Fire department telephone number: 119
Medical department telephone number: 120
We strongly recommend that you write these numbers down on a note and put it in your wallet, as well as making contacts in your telephone.
- What should I do if I lost my passport during my traveling in China?
If you lost your passport in China, you almost have no chance to travel around as you need to provide your passport number for buying train ticket and plane ticket. So please be extra careful about your passport.
If you lost it by accident, please call your personal advisor as soon as possible then find the service staff at train station or airport, they will help you with arranging ticket and find a solution for asking a new passport.